Terms of Service

OUR AIM IS TO PROVIDE YOU WITH THE BEST QUALITY POSSIBLE!

  1. We carefully protect and post the algae water sealed in a postage box. Usually, we post the algae wet wrapped and carefully protected in small boxes which will fit most letterboxes so there is no need to stay at home but we offer you as well a tracked express delivery option which you can choose at the checkout. Further details you can find in our DELIVERY TERMS

  2. The macro algae will be posted to you Monday - Thursday morning so that it won't get stuck too long in the delivery process and we can provide you with fresh and healthy algae specimens. If you have any special delivery days in mind please let us know.

  3. To ensure a safe delivery process the free delivery option comes with a 2D barcode, which allows us to track the parcel for you.
    The Express Delivery option we instead include a tracking code for you which will be provided by a  separate email.

  4. We go do our best to quarantine, treat and remove any unwanted hitchhikers, parasites etc from our macro algae. But we can not guarantee that the algae are completely free of anything unwanted. This is simply because that sometimes eggs, spores, etc can remain viable but not visible and hitchhikers can still stay hidden in dense algae structures, despite our strict quarantine efforts. 
  5. We highly recommend therefore that you properly quarantine anything new before adding it to your marine tank. 

UK Orders

WE OFFER FOR THE UK DELIVERY OF OUR MACRO ALGAE TWO POSTING OPTIONS:

1) The Standard Delivery via Royal Mail First Class which takes normally around 1-2 working days ( because of the current Covid 19 virus this may take at the moment 3+ working days and by using this service we can not provide a Live Arrival Guarantee therefore )

2) The EU Express Delivery, which takes normally between 1-2 working days. 

You can choose the option during the checkout, where you will find the actual costs as well.

Further details you can find in our DELIVERY TERMS

EU Orders ( Not within the UK )

WE OFFER FOR THE EU DELIVERY OF OUR MACRO ALGAE TWO POSTING OPTIONS:

1) The Standard Delivery via Royal Mail International Service which takes normally around 4-8 working days ( because of the current cold weather conditions at the moment suspended )

2) The EU Express Delivery, which takes normally between 1-4 working days.

You can choose the option during the checkout, where you will find the actual costs as well.

Further details you can find in our DELIVERY TERMS

Please be advised that orders to the EU ( Outside the UK ) will be just posted every Monday morning.  
This will give the marine algae the best chance to arrive fast at yours.

Although we do our best to protect the algae as good as possible, we, unfortunately, can not guarantee the quality of the algae, as it might be longer in transport than usual. 

Therefore any posting within the EU ( outside the UK ) would be fully at your own risk. 
We can't replace any algae which diminished in transit.

Please check before you order if there are any algae you are not allowed to import to your country, as we can not be held responsible for this and any problems which might occur with this, like for example a stopped delivery in transit.

Please contact us before you buy more than 3 of our algae, do discuss the best posting options for you.

OUR GUARANTEE PROMISES

100% SATISFACTION

We want you to be fully happy with your new algae addition. Therefore we offer you a hassle-free Satisfaction Guarantee.  

If you are not 100%  happy with the macroalgae you received on arrival we will refund you the full money back *1.

The refund will be offered after we have received and checked the returned algae.

*1 = Valid for UK Orders only, please see our Terms for EU orders HERE 

  • You must advise us within 12 hours of taking delivery that you suspect a problem or when you are not fully happy with the algae you have received. 
    We can just accept returns of unopened and original sealed macro algae species, as after adding them to your aquarium environment it is out of our control, as the water parameters can be just too different. 
  • You have to post the algae back to us with Royal Mail First Class Signed for to us within 48 hours of taking delivery. 
  • Please note that we can not accept any responsibility when you add the algae to your tank. We will do our best to provide you with all the information necessary to keep the algae successfully in your tank, but sometimes water conditions and the light used may not provide the right environment for the algae.

TOP QUALITY

We offer you algae from our mature macroalgae mother colonies in a Top Quality and 100% Healthy.

The algae will be normally heat sealed and wet wrapped when posted to you, protected in a small box which assures that it doesn't get damaged while in transit.

 

FAST + SAFE DELIVERY 

Our macro algae will be posted Monday to Thursday morning to you. We aim to post it within two working days out to you.

When possible we will post the marine algae in small boxes which will fit most letterboxes, so often you don't need to stay at home for it. This might not be possible with larger quantities, combined posting and for the macro algae Blue Ochtodes, as these are very delicate algae. These will be posted in a small parcel. We will contact you to arrange a delivery day unless you have already told us your delivery wishes.

By choosing the express delivery option we will post it securely wrapped and weather protected providing a tracking code via separate email. Using this posting method means that someone will need to be at home to receive it on the first attempt.

Privacy Policy

The Privacy Policy is part of the contract between you and Livealgae UK.
PRIVACY POLICY

Livealgae UK - Premium Marine Macro Algae


Frequently Asked Questions

What macroalgae do you recommend for the Display Tank?

There are a lot of beautiful macroalgae species which are just perfect to be placed in the Refugium Display Tank & even for a Seahorse Tank.

We can especially recommend non-invasive macroalgae species which will add a beautiful colour and structure to the marine aquarium to enjoy.

Macroalgae for the Display Tank

How to achieve better macroalgae growth?

Macroalgae don't need a lot to grow, just good lighting and enough nutrients.

Should you already have good lighting for your macroalgae but the growth is not as it should be, maybe there are some nutrients missing in your aquarium water which it need to grow?

Find more here about what water conditions are optimal for macroalgae and dosing nutrients to your reef tank/refugium.

 

Clean Macroalgae - Sustainable grown in the UK

Livealgae UK offers you premium macroalgae species from fish & copper free tanks. 

All macroalgae we sell are sustainable grown in the UK and will be dipped and manually inspected before getting posted out to you, to ensure a premium clean macroalgae quality as much as possible.

Satisfaction Guarantee

We want you to be fully happy with your new additions and offer you a hassle free 100% Satisfaction & Alive Arrival Guarantee. 

If you are not fully happy with your purchase on arrival we will refund your money back (UK Orders only).

Read more about here:

GuaranteED Satisfaction

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