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Terms of Service

OUR AIM IS TO PROVIDE YOU WITH THE BEST QUALITY POSSIBLE!

  1. We carefully protect and post the algae sealed in a postage box. Usually, we post the algae wet wrapped and carefully protected in small boxes which will fit most letterboxes, so there is no need to stay at home.
    When you order a few species at once, or the delicate macroalgae Blue Ochtodes we will post them often in small parcel box. In this case, we will contact you, to arrange a delivery time, to ensure that you receive the algae in the best condition possible. 
  2. The algae will be posted to you Monday - Thursday morning that it won't get stuck too long in the delivery process and provide you with fresh and healthy algae specimens. If you have any special delivery days in mind please let us know.

  3. To ensure a safe delivery process we post them free of charge with 2D barcodes, which allows us to track the parcel for you.

  4.  If you prefer any special delivery please contact us, and we will happily arrange this for you for the additional posting costs.
  5. We go do our best to quarantine, treat and remove any unwanted hitchhikers, parasites etc from our macro algae. But we can not guarantee that the algae are completely free of anything unwanted. This is simply because that sometimes eggs, spores, etc can remain viable but not visible and hitchhikers can be still stay hidden in dense algae structures, despite our strict quarantine efforts. 
    We highly recommend therefore that you properly quarantine anything new before adding it to your marine tank. 

EU Orders ( Not within the UK )

WE OFFER FOR THE EU DELIVERY OF OUR MACRO ALGAE TWO POSTING OPTIONS:

1) The Standard Delivery via Royal Mail International Service which takes normally around 4-8 working days 

2) The EU Express Delivery, which takes normally between 1-4 working days.

You can choose the option during the checkout, where you will find the actual costs as well.

Please be advised that orders to the EU will have just proceeded every Monday morning.  
This will give the marine algae the best chance to arrive fast at yours.

Although we do our best to protect the algae as good as possible, we, unfortunately, can't guarantee the quality of the algae, as it might be longer in transport than usual. 

Therefore any posting within the EU ( outside the UK ) would be fully at your own risk.
We can't replace any algae which diminished in transit.

Please check before you order if there are any algae you are not allowed to import to your country, as we can not be held responsible for this and any problems which might occur with this, like for example a stopped delivery in transit.

Please contact us before you buy more than 3 of our algae, do discuss the best posting options for you.

OUR GUARANTEE PROMISES

100% SATISFACTION

We want you to be fully happy with your new algae addition. Therefore we offer you a hassle-free Satisfaction Guarantee.  

If you are not 100%  happy with the macroalgae you received on arrival we will refund you the full money back *1.
We even cover the return postage costs for you unfortunately any additional costs can't be refunded. 

The refund will be offered after we have received and checked the returned algae.

*1 = Valid for UK Orders only, please see our Terms for EU orders HERE 

  • You must advise us within 12 hours of taking delivery that you suspect a problem or when you are not fully happy with the algae you have received. 
    We, unfortunately, can just accept returns of unopened and original sealed macro algae species, as after adding them to your aquarium environment it is out of our control, as the water parameters can be just too different. 
  • You have to post the algae back to us with Royal Mail First Class Signed for to us within 48 hours of taking delivery. 
    We will refund you the money for this once received the order back.
  • Please note that we can not accept any responsibility when you add the algae to your tank. We will do our best to provide you with all the information necessary to keep the algae successfully in your tank, but sometimes water conditions and the light used may not provide the right environment for the algae.

TOP QUALITY

We offer you algae from our mature macroalgae mother colonies in a Top Quality and 100% Healthy.

The algae will be normally heat sealed and wet wrapped when posted to you, protected in a small box which assures that it doesn't get damaged while in transit.

 

FREE + FAST DELIVERY 

Our macro algae will be posted Monday to Thursday morning to you. We aim to post it within two working days via Royal Mail First Class delivery. Free of charge for you.

When possible we will post the marine algae in small boxes which will fit most letterboxes, so often you don't need to stay at home for it. This might not be possible with larger quantities, combined posting and for the macro algae Blue Ochtodes, as these are very delicate algae. These will be posted in a small parcel. We will contact you to arrange a delivery day unless you have already told us your delivery wishes.

Privacy Policy

The Privacy Policy is part of the contract between you and Livealgae UK.
PRIVACY POLICY

Livealgae UK - Premium Marine Macro Algae


Frequently Asked Questions

Do you have a shop to visit?

As an aquatic algae farm, we don't have a public shop to visit unfortunately but we are happy to post all our macro algae species within the UK for free to you.

And we are sure you will like your new macro algae addition once received.

How do I know when a algae is back in stock?

You can register your interest on the algae page you are looking for to get an email once it is back in stock or stay informed via our Newsletter, and or to follow us on Facebook, as we will first inform there when our algae are ready to sell again, or when we received new macro algae species.

NEWSLETTER SUBSCRIPTION

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What means "Regrowing"?

When a macro algae species sells well we have sometimes to take it out of the sale as it will need time to regrow again.

The time for this will vary, as some macro algae species will grow very slow, whilst other - especially various  Caulerpa marine macro algae species grow quite fast.

Satisfaction Guarantee

We want you to be happy with your purchase.

Therefore we offer you a hassle free 100% Satisfaction Guarantee.
If you are not happy with your purchase we will refund your money back (UK Orders only).

Read more about here:

Satisfaction Guarantee

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