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Privacy Policy

Welcome to Livealgae UK’s Privacy Policy

This Privacy Policy will help you understand how we collect, use and protect your personal information. If you have any queries about this Privacy Policy or how we process your personal information, please contact us by email: info@livealgae.co.uk or by post: Livealgae UK, 265 Elland Road, LS118TU, Leeds

When we say ‘we’, ‘us’ or ‘Livealgae UK’ it’s because that’s who we are and we own and run the Sites.
If we say ‘policy’ we’re talking about this privacy policy. 

Livealgae UK is committed to protecting your privacy and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.

SECTION 1 - What and How we collect personal information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, telephone number and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular:
Financial and/or transaction details from payment providers located in the US, UK in order to process a transaction;
third party service providers (like Google, Facebook) who are located in the US or UK, which may provide information about you when you link, connect, or log in to your account with the third party provider and they send us information such as your registration and profile from that service, this only occurs if you are using Livealgae UK. The information varies and is controlled by that service provider or as authorized by you via your privacy settings at that service provider.

When you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:
your IP address or proxy server IP address’;
the domain name you requested;
the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
the date and time of your visit to the website;
the length of your session;
the pages which you have accessed;
the number of times you access our site within any month;
the file URL you look at and information relating to it;
the website which referred you to our Sites; and
the operating system which your computer uses.
Occasionally, we will use third-party advertising companies to serve ads based on prior visits to our Sites. For example, if you visit our Sites, you may later see an add for our products and services when you visit a different Site. Read more about your options in our cookie policy.

SECTION 2 - How will we use your personal information

To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on our Sites, like where you purchase an item from us.
Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:
operating the Sites;
responding to support tickets, and helping facilitate the resolution of any disputes;
updating you with operational news and information about our Sites and services e.g. to notify you about changes to our Sites, website disruptions or security updates;
carrying out technical analysis to determine how to improve the Sites and services we provide;
managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the Sites or asking for your feedback or whether you want to participate in a survey;
improving our products and services.

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a review or share information via social media. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Sites, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

SECTION 3 - CONSENT

Where you give us consent:

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at Info@livealgae.co.uk or by post to Livealgae UK, 265 Elland Road, Leeds, LS11 8TU, United Kingdom


SECTION 4 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 5 - Web server

Our store is hosted on 1and1.co.uk They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through 1and1 data storage, databases and the general 1and1 application. They store your data on a secure server behind a firewall.


SECTION 6 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

We share unique anonymous identifiers with third parties to coordinate advertising and reporting across devices and browsers.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


SECTION 7 - Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 87 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


SECTION 9- COOKIES

You have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

For more general information on cookies, we recommend to visit http://www.allaboutcookies.org.

Here is a list of some cookies that we use, which is not limited to those. We’ve listed most of them here so you can choose if you want to opt-out of cookies or not.

Prestashop Cookies. These are direct from our shop and are necessary to keep the website running, like account data etc.

_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc).

_1and1_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_1and1_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Various addthis.com cookies, which will allow us to provide an increased usability experience Stores information about your session (referrer, landing page, etc).

Various facebook.com cookies, which will allow us to provide an increased usability experience Stores information about your session (referrer, landing page, etc).

We use Google Website Optimizer and Services on our websites, which allows us to test different variations of the site design which helps us to improve usability and make it easier for customers to use. We do not store personally identifiable information in these cookies or services.

We use Google Analytics to help us analyse the behaviour of customers on the site. This analytical tool creates a number of cookies which contain information that identifies your computer in an anonymous form. We closely follow the Google Analytics terms of service and do not store any personally identifiable information in this system or in these cookies. However, if you wish to opt-out of being recorded in this way, you may do so on Google's site. Please note that disabling this service will set a cookie to do so.

SECTION 10 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 11 - CHANGES TO THIS PRIVACY POLICY

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 12 - NEWSLETTER

By subscribing to Livealgae UK's newsletter service, you will receive our latest news and information. If you wish to unsubscribe to this service, you can opt out at any time by clicking the unsubscribe link at the foot of each e-mail newsletter.

SECTION 13 - HOW LONG YOUR INFORMATION IS KEPT

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with our services, you can request that we erase your personal information and close your Livealgae UK account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, resolve disputes and troubleshoot problems. The information we retain will be handled in accordance with this Privacy Policy.

SECTION 14 - PAYMENT

If you choose a direct payment gateway to complete your purchase, then Paypal or Stripe stores your credit card data, or payment data.

For more insight, you may also want to read Paypal's or Stripes Terms of Service here or Privacy Statement.

SECTION 15 - YOUR RIGHTS

Under the Data Protection Act 1998 you have the following rights:

to obtain access to, and copies of, the personal information that we hold about you;
to require that we cease processing your personal information if the processing is causing you damage or distress; and
to require us not to send you marketing communications.

Once the GDPR comes into force on 25 May 2018, you will also have the following rights:

to require us to erase your personal information;
to require us to restrict or object to our data processing activities;
to receive from us the personal information we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal information to another data controller; and
to require us to correct the personal information we hold about you if it is incorrect.

Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply.

If you are not satisfied with how we are processing your personal information, you can make a complaint to the Information Commissioner.

You can find out more about your rights under data protection legislation from the Information Commissioner's Office website: www.ico.org.uk.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Info ( at ) livealgae.co.uk or by mail at Manfred Miah, 265 Elland Road, LS11 8TU, Leeds, United Kingdom.

Livealgae UK Privacy Policy v2, effective date 25 May 2018

Livealgae UK - Premium Marine Macro Algae


Frequently Asked Questions

Do you have a shop to visit?

As an aquatic algae farm, we don't have a public shop to visit unfortunately but we are happy to post all our macro algae species within the UK for free to you.

And we are sure you will like your new macro algae addition once received.

How do I know when a algae is back in stock?

You can register your interest on the algae page you are looking for to get an email once it is back in stock or stay informed via our Newsletter, and or to follow us on Facebook, as we will first inform there when our algae are ready to sell again, or when we received new macro algae species.

NEWSLETTER SUBSCRIPTION

Connect on Facebook

What means "Regrowing"?

When a macro algae species sells well we have sometimes to take it out of the sale as it will need time to regrow again.

The time for this will vary, as some macro algae species will grow very slow, whilst other - especially various  Caulerpa marine macro algae species grow quite fast.

Satisfaction Guarantee

We want you to be happy with your purchase.

Therefore we offer you a hassle free 100% Satisfaction Guarantee.
If you are not happy with your purchase we will refund your money back (UK Orders only).

Read more about here:

Satisfaction Guarantee