Thank you for the time you took to leave the feedback.We are very sorry that you are not happy with the macro algae you have received. To make sure that all our customers are fully happy with their new additions we offer a 100% Satisfaction Guarantee on arrival. As we haven\'t heard anything back from you we thought that you are happy with your new macro algae species.Regards the price of our macro algae we offer as well a Price Match for all our live algae, where we match the price from other algae business websites, beside of Ebay or other auction sides to ensure that you get the macro algae for the best price possible. We are sorry, but we can\'t price match private sellers, as we are a UK based business paying UK taxes.Regards the shipping time unfortunately the weather made is over the last days quite hard for us to ship all algae orders within the two working days we are normally aiming for.Especially the week when you have placed the order the weather conditions have been quite bad, with freezing temperatures over night which made it very hard for us to safely post the macro algae as we are more subject to weather fluctuations than non-perishable product seller.We are sorry to hear that you were not happy with the posting time, although we have tried to explain the problem with the weather via email to you. Luckily beside of the challenging weather conditions nonetheless we were able to post you algae already on the 4th working day safely to you.As our customer satisfaction is the most important thing for us, we happily offer you therefore still to post the macro algae species back to us ( via Royal Mail First Class Signed for ) and we will refund you the purchase price and the costs for the return postage paid.We hope you are happy with this solution.Should you have any further questions please don\'t hesitate to contact us again.Kind regardsManfredLivealgae UK